Dear partners and client!

Currently, we are all faced with a situation that is far from standard. The COVID-19 coronavirus outbreak and its spread around the world have adversely affected the business and individual tourism industry, so open communication with customers is extremely important to us in this situation.

We draw your attention, that the team of Via Kyiv Agency is doing its best to provide comprehensive support and assistance to our clients in order to quickly resolve the many issues that have arisen due to COVID-19 and state restrictions of different countries.

For the past two weeks, our staff has been on the clock,

return and all support for the return of our clients who have found themselves outside Ukraine or who have come under restrictions from other countries. Along with this, an important issue is the process of the Agency's refund of canceled flights. Via Kiev is an agent of the Airlines and operates within the strict rules set by them.

Refunds for unused tickets will be made upon receipt by the Airlines, which in this situation may take a longer time than usual.

You can accelerate your return by offsetting your purchase of agency tickets / services in the future.

We will continue to monitor the situation closely and keep you informed.

In the work of the Agency's offices in Kyiv, Lviv and Dnipro, we follow the recommendations of the state services of Ukraine. Our agents stay in touch.

In situations where urgent assistance of the Agency is required (during off-hours of our offices),

please call the Hotline at 050 312 89 41.

Thank you for your understanding.

Take care of yourself and your loved ones.

Via Kiev team.